It takes years of meticulous design and testing to develop each and every one of our products. They are crafted to withstand a lifetime of cooking under even the most strenuous condition. That’s why all Misen products come with a Limited Lifetime Warranty against defects in material, construction or workmanship under normal use.
Damage to products from misuse, intentional abuse, accidental damage, normal wear and tear, or issues that occur from failure to follow care instructions and product guides is not covered. Warranty extends only to the product’s original purchaser and does not cover Misen products that are purchased through secondhand retailers includign but not limited to Ebay or Facebook Marketplace.
We’d be happy to help quickly and easily replace any products covered by our Limited Lifetime Warranty against defects. Please see below for what is not covered. If a defective product is discontinued, you will receive a gift card worth 50% of the price paid for the product. Sets and bundles are treated as single products. You can submit a claim here.
Knives
Misen will not cover accidental damage (dropped knife) or damage that occurs from using the knife for any other purpose than cutting food (ex. Screwdriver, can opener, hammer, outdoor work). Chips in the knife blades, broken knife tips, dulling, discoloration from food and rust spots are not covered. Knife chips and broken knife tips can often be repaired by re-sharpening. Rust and discoloration can be cleared using a gentle stainless steel cleaning agent like Barkeepers Friend. Loaner knives from our knife sharpening service are not covered under this warranty.
Stainless Steel Cookware
Misen will not cover damage that occurs from heating over the 800°F threshold, dark marks / stains /light scratches that occur from normal use and don’t affect cooking, rusting from leaving in water, or dents and damage caused from accidents or dropping the cookware.
Carbon Steel Cookware
Misen will not cover damage that occurs from improper use and care, warping that occurs from heating an empty dry pan for prolonged periods, stripped seasoning, minor concavities on cooking surfaces that do not affect the use, and cosmetic discolorations or changes to appearance over time (i.e. patina, rust spots, flaking, or uneven seasoning) as this is not a defect and a natural part of the pan that can be cleaned and fixed.
Enameled Cast Iron Cookware
Misen will not cover defects that occur after dishwasher usage (it should be handwashed), cosmetic chipping or cracking on the exterior enamel as it does not affect performance, scratches or small chips on the interior enamel cooking surface that occur during regular usage, dark stains from cooking that don’t impact cooking capabilities, and impurities in the enamel coating that do not affect the usage.
Nonstick Cookware
Limited warranty covers nonstick coating up to 2 years from the date of your purchase. Nonsticks should be replaced every few years due to normal wear and tear to the surface of the cookware that results in the nonstick coatings becoming less effective causing sticking issues. Misen will not cover damage that occurs from heating over the 400°F threshold, heating an empty pan for sustained periods of time, dents from accidents or dropping, light scratches that occur from improper storage, cleaning, or use with metal utensils.
Ceramic Tools
Misen will cover breakage that occurs during shipping and loose parts that fall off or become separated.
Silicone and Plastic Tools
Misen will not cover color fading over time, staining, and warping for exposure to high temperatures including in the dishwasher.
Textiles
Misen will not cover damage to textiles caused by improper use and care or occur from normal wear and tear.
